8.8
Excellent

Rating based on real opinions written by our clients during the check-out

Verified comments
  • 8.9
  • 8.4
  • 8.7
  • 9.4
  • 8.6
  • Staff were fantastic. We had a family event on Saturday night and all the staff were amazing. Waiters were very pleasant and helpful and made ... View more Staff were fantastic. We had a family event on Saturday night and all the staff were amazing. Waiters were very pleasant and helpful and made the night very special.
    Our only complaint was the door handle ofn the inside of the bathroom came off on day one and wasn’t fixed. During our staff. We could t close the door without risking being stuck inside the bathroom. The bath had long hair on the side when we checked in so the bathroom could have been cleaner. All other cleaning was great while we were there so we were overall very satisfied. View less

  • The hotel was awesome! Staff always helped in English and Spanish. The room was clean. The hotel was located very conveniently next to a bus ... View more The hotel was awesome! Staff always helped in English and Spanish. The room was clean. The hotel was located very conveniently next to a bus stop that took us down to puerta del sol. The only problem was the shower door let water leak out. Otherwise it was a fantastic hotel View less

  • Fantastic hotel for the price we paid! Lovely and friendly staff, clean, big rooms, comfortable beds & pillows, and overall great experience. View more Fantastic hotel for the price we paid! Lovely and friendly staff, clean, big rooms, comfortable beds & pillows, and overall great experience. View less

  • Nice room and large TV but the English setting option has been blocked so only music channel available for English speakers.

    Fridge provided but unfortunately ... View more
    Nice room and large TV but the English setting option has been blocked so only music channel available for English speakers.

    Fridge provided but unfortunately didn't keep our drinks particularly cold.

    Free internet point which was useful.

    This hotel is more geared up for business customers but nonetheless we where quite satisfied.

    The Metro is only a 5 minute walk away.

    Make sure you utilise the resting card otherwise the cleaners will be knocking your door at 8am. View less

  • Stayed there last month upon booking based on trip advisor reviews....and was extremely satisfied!. The staff was extremely friendly, helpful, courteous and well-mannered. The ... View more Stayed there last month upon booking based on trip advisor reviews....and was extremely satisfied!. The staff was extremely friendly, helpful, courteous and well-mannered. The hotel has a good restaurant and late room service, free wireless internet and rooms very clean/modern. View less